If you choose to cancel your flights partway through travel you are unlikely to receive a refund from the airline.

However, you may be able to claim a partial tax refund for the unused sectors.

Please contact your booking store directly for more information. Contact details can be found on your documentation.

You can reconfirm your flights up to 72 hours in advance by checking your flight status on the airline's website.

Once you are overseas, you will need to contact the airline you are traveling with to check if there have been any changes.

If you have a special meal request, please contact your booking store directly. Contact details can be found on your documentation.

Any special meal requests must be made at least 72 hours before the flight departs.

Please be aware that airlines do not always guarantee confirmation of specific meal requests.

Special meals are not always available on short haul flights, or budget fares.

Please allow 2 - 3 working days for your refund to be processed and the money to show in your account.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges.

All refunds are paid back to the customer who made the original purchase, unless written confirmation is received from this customer to authorize payment to someone else.

The cancellation fee for your purchase will be stated on your receipt documentation.

Refunds are only due before travel and if your ticket is unused.

If you need to cancel before the start of your trip, you may be eligible for a refund. Please refer to your receipt for conditions.

You must cancel before the date of your first flight.

To cancel, please contact the store where you made your booking. Their contact details are on your documentation.

It is your responsibility to ensure you have the correct visa(s) needed for your trip.

You will need to contact the High Commission/Embassy of the countries you are visiting for assistance.

Your own Government website may be able to provide further information:

If you do require a visa, please contact your Travel Expert, to see if we can assist.

You may be able to check-in on your airline's website using the ticket number and airline reference found on your itinerary.

If you are unable to log in on the airline's website, you will be required to check in at the airport in the normal way.

You may be able to check-in on your airline's website using the ticket number and airline reference found on your itinerary.

If you are unable to log in on the airline's website, you will be required to check in at the airport in the normal way.

You may be able to check-in on your airline's website using the ticket number and airline reference found on your itinerary.

If you are unable to log in on the airline's website, you will be required to check in at the airport in the normal way.

Please check your documents as soon as you receive them and let us know of any discrepancies immediately.

Failure to advise us of any issues immediately may result in additional costs.

Changes to name details are not allowed by many airlines and other suppliers of travel services. Whilst we do our best to make such a change if necessary, please bear in mind that most airlines and other suppliers of travel services treat a name change as a cancellation, to which standard conditions and cancellation charges apply.

Flight tickets are issued electronically. An itinerary will be emailed to the email address that you provided at the time of booking- this acts as your e-ticket and you must print out a copy of your itinerary and take it to the airport with you in order to travel.

Electronic, rather than paper, tickets are now issued by airlines and have the advantage that they cannot be lost or stolen.

No physical documentation is issued. Instead you take a copy of your flight itinerary and passport to the airport with you in order to check-in and receive your boarding pass.